Effective Date: 11/06/2024
At Illtro, we value our customers and aim to provide the best service possible. However, please note the following regarding our refund policy:
- No Refund on Booking Slot Amount: No refund will be given on the booking slot amount once it has been paid.
- Other Amounts: Refunds for any other amounts will be considered on a case-by-case basis, depending on the specific circumstances and eligibility within 7 days.
For any questions or concerns regarding our refund policy, please contact us at Support@illtro.com.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to our support team at Support@illtro.com with your appointment details and reason for the refund request.
- Review: Our team will review your request and may contact you for additional information.
- Approval: If your refund is approved, it will be processed within 7-10 business days. You will receive a confirmation email once the refund has been issued.
- Partial Refunds
In certain situations, partial refunds may be granted:
- Service Partially Delivered: If part of the service was delivered but not to full satisfaction, a partial refund may be issued based on the proportion of service received.
- Dispute Resolution
If you disagree with the outcome of your refund request, you can escalate the issue by contacting our customer service team at Support@illtro.com. We are committed to resolving any disputes fairly and promptly.
- Changes to the Refund Policy
Illtro reserves the right to modify this refund policy at any time. Any changes will be communicated via our website or email. Continued use of our services after such modifications indicates your acceptance of the new policy.
For any questions or concerns regarding our refund policy, please contact us at Support@illtro.com.
Thank you for choosing Illtro.
Illtro Team
Support@illtro.com