Effective Date: March 27, 2025
Address: Siddhivinayak Colony Ext. Sitamau, Mandsaur, 458990
Email: Support@illtro.com
Phone: 93998 06280
Welcome to Illtro, a healthcare service platform operated by Illtro Enterprises (“we”, “our”, or “us”).
We act as a mediator connecting patients with verified healthcare professionals and diagnostic
providers. This Privacy Policy explains how we collect, use, store, share, and protect your personal
information when you use the Illtro mobile application (“App”) and its related services.
By accessing or using the Illtro App, you agree to the terms of this Privacy Policy.
- Information We Collect
Personal Information: – Full name – Phone number – Email address – Gender and Date of Birth
Address and Location – Emergency contact information – Government ID (if provided for verification)- Profile photo (optional)
Medical Information: – Medical history and past records – Lab test results and diagnostics
Prescriptions shared or received – Consultations and chat history with doctors – Symptoms, health
data, and uploaded documents – Appointment and booking data – Health reports and medication
details
Device Information: – IP address – Operating system and device type – App version and crash logs
Device identifiers
Usage Information: – Features accessed in the app – Duration and time of use – Interactions with
doctors or labs – In-app messages, feedback, or inquiries - How We Use Your Information
Provide and improve our healthcare mediation services
Facilitate doctor appointments and video consultations
Share prescriptions and medical records securely
Enable chat with healthcare professionals
Personalize user experience based on health data and preferences
Send important updates, reminders, and reports
Process payments and provide billing support
Analyze system performance and troubleshoot issues
Ensure compliance with applicable laws and regulations - How We Share Your Information
With Healthcare Providers: Verified doctors, labs, and diagnostic centers involved in your care.
With Service Providers: Trusted third parties assisting in video tech, hosting, payments, etc.
For Legal Compliance: Court orders, government requests, legal rights protection.
In Business Transfers: Mergers, acquisitions, or restructuring situations. - Data Security
We use commercially reasonable security measures to protect your data, but we cannot guarantee
absolute security. - Your Rights and Choices
Access, update, or delete your data through the app settings.
Opt out of promotional communications.
Request account deletion (subject to legal requirements). - Children’s Privacy
Not intended for users under 13. We do not knowingly collect data from children under 13. - Log Data
We may collect diagnostic info (IP, OS version, crash logs, timestamps) in case of errors. - Cookies and Tracking Technologies
May use third-party services with cookies or similar tech for performance improvement. You can
disable these via device settings. - Grievance Officer
Grievance Officer: Illtro Enterprises
Email: Support@illtro.com
Phone: 93998 06280
Address: Siddhivinayak Colony Ext. Sitamau, Mandsaur, 458990 - Changes to This Privacy Policy
We may update this Privacy Policy. Changes will be posted here with an updated effective date. - Contact Us
Email: Support@illtro.com
Phone: 93998 06280
Address: Siddhivinayak Colony Ext. Sitamau, Mandsaur, 458990